for the Monday meeting
DONE
WIREFRAMES
home
account
usage
bills
help
less menu
the quote
ask IT
tone
tools
habits
owner?
time
visit
start
finish
come back
fix step 2 first
quote arrives
no idea what it means
calls sales
as it happens now
book a slot
v1 only
idea
sketch
test
the new flow
first week
speed
errors
owners
later
fear
who?
v2, less noise
finds a problem
snaps a photo
fixed next day
the moment it clicks
request
check
approve
TO-BE
upload
AI drafts
human edits
publish
as is
what the team sees
notice
search
a human checks the last step
ask
has to work offline
wait
the FAQ is 40 pages
decide
test it on Monday
use
WHERE IT HURTS
pick 2
fewer fields
people want a person
they fear the audit
nobody reads the email
PAIN POINTS
rename it
the old tool did this
data lives in 3 places
same question, four teams
IT says 6 months
map the handoffs
ask finance
the PDF is the source of truth
WHY?
nobody knows the owner
write it like a human
mobile first? really?
measure the time saved
shadow spreadsheet #3
one inbox, not five
let them see the status
reports nobody opens
what does done mean?
who signs this off?
home
cases
people
reports
IA v2
urgent
important
people skip step 3
the exception is the rule
onboarding is 11 steps
the weekly sync IS the tool
a phone call beats the form
this week
OPEN QUESTIONS
too many tabs open
search is broken
customers call anyway
start with one team
copy-paste from email
too early to automate
we need a glossary
field staff hate logins
GROUND RULES
1. phones down
2. no bad ideas (today)
3. park it, don’t kill it
4. end on time
urgent
important
depends who you ask
approval takes 9 days
what happens on an error?
do they trust the numbers?
this week
AGENDA
09:30 why we’re here
10:15 map it
12:00 lunch
13:00 vote
15:30 next steps
sign up
pilot before Christmas?
set up
automate the boring bit
first use
stuck
come back
Fridays are chaos
TODAY
option 2
NEXT STEPS
- talk to 5 users
- pull the numbers
- sketch v1
- demo Friday
WHAT WE KNOW
- 3 tools, 1 job
- 40% call back
- nobody owns it
the report
why?
money
legal
TBD
really?
habits
preferences
AI fills this
home
learn
tools
stories
sitemap
QUICK WINS
what would a new hire do?
can AI draft this part?
kill the second login
dashboard (do we need it?)
PARKED
status lives in someone’s head
template exists, nobody uses it
who maintains it in a year?
less, but better
show the price earlier
notifications
move up
email
form
queue
reply
where AI helps
HOW MIGHT WE…
why is this manual?
too many meetings about meetings
kill the second login
the FAQ is 40 pages
mobile first? really?
the only 3 numbers that matter
ideas
tested
built
used
leak here!
here
really?
flow A
ROUND 2
copy-paste from email
we need a glossary
field staff hate logins
rename it
automate the boring bit
approval takes 9 days
self-service
money
errors
TBD
ask IT
speed
she gets a letter
calls, waits 20 min
gets it in the app
a day in her life
quote arrives
no idea what it means
calls sales
scenario B
signal
triage
fix
tell them
v3?
flow B
are you sure?
why here?
ask IT
the unhappy path
photos of the problem
keep!
USERS SAID
what would a new hire do?
Fridays are chaos
IT says 6 months
too many meetings about meetings
pilot before Christmas?
can AI draft this part?
one inbox, not five
what does done mean?
shadow spreadsheet #3
they fear the audit
test it on Monday
email
form
queue
reply
TO-BE
hmm
the happy path
LATER
too many tabs open
a phone call beats the form
a human checks the last step
has to work offline
signal
triage
fix
tell them
where AI helps
settings (hide these?)
drop this
DOT VOTE
reports nobody opens
nobody knows the owner
let them see the status
fewer fields
why is this manual?
people skip step 3
!!
v2
who signs this off?
who maintains it in a year?
+1
show the price earlier
write it like a human
the weekly sync IS the tool
map the handoffs
start with one team
DONE
nobody reads the email
yes!
search is broken
v2
ask finance
too early to automate
→ Tom
onboarding is 11 steps
people want a person
data lives in 3 places
customers call anyway
the exception is the rule
later
measure the time saved
do they trust the numbers?
shadow spreadsheet #3
Fridays are chaos
fewer fields
same question, four teams
template exists, nobody uses it
nobody reads the email
nobody knows the owner
onboarding is 11 steps
later
people want a person
we need a glossary
search is broken
yes!
reports nobody opens
who?
kill the second login
why is this manual?
has to work offline
check
depends who you ask
why?
write it like a human
a phone call beats the form
→ Tom
→ Tom
approval takes 9 days
mobile first? really?
status lives in someone’s head
why?
TBD
the weekly sync IS the tool
too many tabs open
start with one team
?
yes!
what does done mean?
the old tool did this
one inbox, not five
owner?
test it on Monday
the PDF is the source of truth
rename it
who maintains it in a year?
check
too early to automate
check
what happens on an error?
!!
let them see the status
automate the boring bit
data lives in 3 places
too many meetings about meetings
they fear the audit
a human checks the last step
the exception is the rule
Fridays are chaos
kill the second login
measure the time saved
we need a glossary
the FAQ is 40 pages
copy-paste from email
→ Tom
IT says 6 months
why?
start with one team
here
check
who maintains it in a year?
let them see the status
really?
template exists, nobody uses it
people want a person
do they trust the numbers?
rename it
the old tool did this
what would a new hire do?
+1
→ Tom
show the price earlier
reports nobody opens
fewer fields
data lives in 3 places
depends who you ask
nobody reads the email
ask finance
TBD
DONE
really?
pilot before Christmas?
v2
map the handoffs
check
what happens on an error?
they fear the audit
search is broken
what does done mean?
DONE
one inbox, not five
too early to automate
too many tabs open
onboarding is 11 steps
less, but better
approval takes 9 days
shadow spreadsheet #3
owner?
nobody knows the owner
a phone call beats the form
customers call anyway
the PDF is the source of truth
→ Tom
ask IT
owner?
?
can AI draft this part?
!!
depends who you ask
here
they fear the audit
the PDF is the source of truth
ask finance
owner?
shadow spreadsheet #3
+1
can AI draft this part?
DONE
template exists, nobody uses it
why is this manual?
status lives in someone’s head
reports nobody opens
DONE
too many tabs open
yes!
what happens on an error?
customers call anyway
fewer fields
IT says 6 months
!!
less, but better
really?
too early to automate
one inbox, not five
data lives in 3 places
do they trust the numbers?
nobody reads the email
a human checks the last step
a phone call beats the form
TBD
test it on Monday
ask IT
the weekly sync IS the tool
let them see the status
what does done mean?
check
start with one team
→ Tom
kill the second login
search is broken
nobody knows the owner
who?
+1
has to work offline
ask IT
Fridays are chaos
field staff hate logins
the exception is the rule
later
owner?
yes!
mobile first? really?
the FAQ is 40 pages
people want a person
owner?
people skip step 3
+1
really?
why?
copy-paste from email
+1
depends who you ask
why?
the weekly sync IS the tool
ask finance
+1
Fridays are chaos
?
do they trust the numbers?
NO
map the handoffs
people want a person
here
customers call anyway
automate the boring bit
same question, four teams
shadow spreadsheet #3
NO
let them see the status
what does done mean?
the PDF is the source of truth
ask IT
ask IT
we need a glossary
nobody reads the email
write it like a human
approval takes 9 days
TBD
onboarding is 11 steps
less, but better
TBD
mobile first? really?
too many meetings about meetings
start with one team
who signs this off?
IT says 6 months
here
too many tabs open
write it like a human
?
data lives in 3 places
what happens on an error?
later
v2
later
why?
NO
they fear the audit
fewer fields
ask IT
NO
NO
let them see the status
nobody reads the email
?
start with one team
v2
yes!
who signs this off?
hmm
really?
hmm
show the price earlier
who maintains it in a year?
measure the time saved
!!
v2
later
ask IT
what would a new hire do?
nobody knows the owner
v2
reports nobody opens
the old tool did this
TBD
has to work offline
ask finance
too many tabs open
+1
less, but better
same question, four teams
depends who you ask
DONE
customers call anyway
TBD
map the handoffs
a human checks the last step
fewer fields
later
DONE
let them see the status
can AI draft this part?
the PDF is the source of truth
+1
Fridays are chaos
check
owner?
DONE
+1
a human checks the last step
people skip step 3
NO
template exists, nobody uses it
→ Tom
start with one team
?
too many meetings about meetings
who?
ask finance
mobile first? really?
too early to automate
!!
really?
hmm
DONE
really?
kill the second login
rename it
status lives in someone’s head
why?
one inbox, not five
pilot before Christmas?
who signs this off?
+1
+1
check
the old tool did this
?
do they trust the numbers?
rename it
!!
→ Tom
a phone call beats the form
same question, four teams
?
people skip step 3
measure the time saved
TBD
can AI draft this part?
!!
who?
too early to automate
?
IT says 6 months
the old tool did this
test it on Monday
has to work offline
template exists, nobody uses it
people want a person
approval takes 9 days
v2
test it on Monday
reports nobody opens
here
pilot before Christmas?
yes!
what would a new hire do?
they print it anyway
nobody uses the export
DECIDED
DECIDED
KILL LIST
YES
LATER
three people said the same thing
ugly and shipped beats pretty and pending
they print it anyway
this is a policy problem, not a design one
legal needs a fortnight
the fix was a sentence,
not a screen
YES
MAYBE
NEXT
NEXT
NOT NOW
the spreadsheet still wins
call it a pilot
park it
call it a pilot
WHO?
one screen, one job
YES
YES
everyone agreed.
nobody changed anything.
make it boring
ASSUMPTIONS
we are solving the manager’s problem
she does this 40x a day
three teams, one form,
nobody owns it
the data is already there
NEXT
OPEN
RISKS
test it with the night shift
measure it or drop it
the workaround IS the requirement
one screen, one job
ship the ugly version
who is missing from this room?
the spreadsheet still wins
WHO?
name it in their words
we keep redesigning the symptom
make it boring
the fix was a sentence,
not a screen
stop designing for the demo
the second-best idea won
they print it anyway
NEXT
the form is the product
RISKS
who owns this after we leave?
make it boring
we never asked why
DECIDED
WEEK 1
the data is already there
she does this 40x a day
LATER
WHO?
RISKS
nobody reads the tooltip
Antwerp, March
"can we just build it and see?"
— someone, every single time
everybody could name the problem.
nobody had seen it.
printed the analytics.
nobody read past page 2.
so we stopped printing.
four hats, one person
weeks.
not months.
two days,
one wall
the board is the site
sketch napkin — the first version of
the discovery lanes, drawn badly
none of this was in the brief
ship it
friday
keep the mess. it's the evidence.
the side projects are the portfolio
keep
going
things I keep relearning:
1. show it early, even ugly
2. the quiet one in the room is right
3. nobody reads the deck
coffee #4. still going.
said it out loud. found out I was wrong.
"so who actually decides?"
— the question that ends most workshops
agenda, day 2
10:00 stakeholder alignment
10:00 build the thing instead
we shipped on day 3
Every one of these rooms started as a corner of a real board, in a real room, with real people arguing.
shipped-things checklist:
write the case study
just link the running thing
Agency lead
Design mentor
UX strategist
AI-native builder
this bit
is new
bavo@azarko.com
+32 496 41 22 96
Turning complex ideas into human experiences.
Helping teams see what users feel.
And then building it with them — in weeks.
BAVO LODEWYCKX
Strategy that ships.
YES. this one.
Where digital strategy meets human reality —
and ends up as something you can actually click.
HOW I WORK
Research and building used to be two phases,
handed from one to the other. I run them as one.
Talk to people. Watch what they actually do.
Build the thing. Same week, not next quarter.
Put it in their hands and shut up.
Keep what works. Bin the rest, guilt-free.
...and again, tighter each time
I work in the AI tools, not about them.
Mix structure and spontaneity so people stay curious, not cautious.
When people feel safe, they go further.
Design is the art of making people move in the same direction.
phase 1: research
phase 2: design
phase 3: build
no. not anymore.
WHAT I'M HIRED AS
Four hats. The last one is new, and it changes the other three.
Agency lead
Running a design team — hiring, direction, and keeping the work honest when the deadline starts pushing.
Design mentor
One-on-one and with whole teams. Lately mostly: making designers AI-native instead of AI-anxious.
UX strategist
The messy front end. Turning a vague ambition into a direction a team can actually walk.
AI-native builder
I build what I propose. Prototypes, tools, deployed things — usually inside the same week.
new
Most people pick one of these and stay there. The work I like happens where they overlap — where the person setting the direction is also the one who builds the first version of it.
AI-DRIVEN DISCOVERY
A discovery track that ends in something that works —
not a deck about something that might.
week 1
week 2
week 3
week 4 …
Talking to your people
Building the actual thing
Putting it in front of them
these three
overlap —
on purpose.
You walk away with
A working prototype your own users have already used, a direction backed by what you saw instead of what you hoped, and the thing itself — running, not screenshotted.
...or we keep going
If it's working, I stay embedded with the team. We keep shipping — and your people learn to work this way without me.
THINGS I ACTUALLY SHIPPED
Not case studies about work I supervised. Things I built, deployed, and use myself.
all of it solo
Showcase
One link and one password for a client, instead of a zip file in an email. Prototypes, decks and documents — versioned, so the newest always wins.
MoneyCat
Built because every budgeting app wanted me to plan, and what I needed was to see. Reads my bank exports and shows where the money actually goes.
private · happy to walk you through it
Dubwave crate
A record collection that thinks in riddims. Joins my drive, Apple Music and rekordbox into one graph, because no DJ software understands dub.
in progress
All three built solo, with AI in the loop from the first sketch to the deploy. That's not a footnote — it's the whole point.
This is what "AI-native" looks like when it isn't a slide.
YAPPING
Talking about the work — mostly out loud, sometimes into a microphone.
SUX podcast
Long conversations about design work that don't fit in a LinkedIn post. Made with Thorsten Jonas.
since 2021 · 10k listens
UX Beers
I took the meetup over in 2019 and ran it until 2026. It grew from 1,200 to 4,700 members on our watch.
2019 to 2026
Talks & workshops
Lately mostly one subject: what actually changes when a design team goes AI-native.
Half of what I know came from saying it out loud to a room and finding out which half was wrong.
Hello, fellow young people
LET'S WORK,
THINK, CREATE
TOGETHER
Start a discovery track
Tell me the thing you can't get a straight answer about. We'll know a lot more in a few weeks.
start here
Not sure it's a whole track yet? An hour on a call usually settles that.
Antwerpen, BE